CONTACT CENTER 1 DETAILED PRIVACY POLICY
Information for All Users
Contact Center 1 (“CC1,” “we”) values the privacy of individuals who use our websites and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the information of users of our Services (“Users” or “you”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice. Beyond this Privacy Notice, your use of our Services is also subject to our CC1 Terms of Service (https://www.CC1/terms-of-service) and any additional agreements you may enter into with us.
For more information you can also view our United States-specific privacy notice found below.
Information We Collect
We may collect a variety of information about you or your devices from various sources, as described below.
Information You Provide to Us
Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as name, email, username, phone number, or mailing address.
Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Information We Collect Automatically When You Use Our Services
Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, or similar information.
Usage Information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes information such as crash reports, session lengths and times, the pages or other content you view, and any searches you conduct on our site.
Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Information We Receive from Other Sources
We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. We may also receive information about you from social media platforms, for example when you interact with us on those platforms or access our social media content. What information we receive from third parties is governed by the privacy settings, policies, and/or procedures of the relevant organizations, and we encourage you to review them.
How We Use the Information We Collect
We may use the information we collect:
- To provide, maintain, improve, and enhance our Services
- To understand and analyze how you use our Services and develop new products, services, features, and functionality
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support
- For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you
- To detect and prevent fraud, and respond to trust and safety issues that may arise
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
- For other purposes for which we provide specific notice at the time the information is collected
How We Share the Information We Collect
Service Providers. We may share any information we collect with service providers retained in connection with the provision of our Services. These companies are only permitted to use this information to help us provide our Services, not for their own purposes.
Our Partners. We use analytics services to collect and process certain analytics data. We also work with third-party advertising partners. These services may also collect information about your use of other websites, apps, and online resources. These partners include:
| Partner | Description | More Information | ||
| We use Google’s services to collect and process analytics data and to place ads that we think may interest our users and potential users. | Google Privacy and Terms | |||
| We use Facebook’s services to place ads that we think may interest our users and potential users. | Meta [Facebook] Data Policy | |||
| We may use LinkedIn’s services to place ads that we think may interest our users and potential users, as well as to advertise openings to potential employees. | LinkedIn Privacy Policy | |||
| Microsoft | We use Microsoft’s services to place ads that we think may interest our users and potential users. | Microsoft Advertising policies | ||
Please note that this table may be updated from time to time to provide you with the latest information. For more information about your choices regarding how these partners use your information, see the Your Choices section below.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. In particular, we may disclose relevant information to the appropriate third parties if you post any illegal, threatening, or objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Notice.
Consent. We may also disclose your information with your permission.
Your Choices
Our Communications. From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. Users may continue to receive administrative messages from us necessary to service User accounts after opting out of receiving promotional messages from us.
Cookies. Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.
Our Partners. You can learn more about Google’s privacy practices and your options about how they use your information on Google’s website. You can also install the Google Analytics Opt-out Browser Add-on. Meta, the parent company of Facebook, provides information about how it uses the information it collects through our Services in its Data Policy. You can also learn specifically about Facebook’s advertising practices on its website. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. You can visit those organizations’ websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at info@contact-center1.com.
Third-Party Content
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. However, because no information system can be 100% secure, we cannot guarantee the absolute security of your information.
Children’s Privacy
We do not knowingly collect, maintain, or use information from children under 13 years of age, and no part of our Services are directed toward children. If you learn that a child has provided us with information in violation of this Privacy Notice, then you may alert us at info@contact-center1.com.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.
Changes to this Privacy Notice
We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.
Contact Us
If you have any questions, comments, or concerns about our processing activities, please email us at info@contact-center1.com.
Last updated: June 18, 2024
Contact Center 1 US Privacy Notice
Contact Center 1 (hereinafter “CC1”or “we”) values the privacy of individuals who use our websites and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the information of US residents who use our Services (“Users,” ”you,” or “your”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice. Beyond this Notice, your use of our Services is also subject to our Terms of Service (https://contact-center1.com/compliance/terms-of-use/) and any additional agreements you may enter into with us.
We collect Personal Data from US residents and comply with the consumer privacy laws of California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia (“US Privacy Law”). For the purposes of this Notice, “Personal Data” means information that is linked or reasonably linkable to a particular individual or household. However, the following categories of information are not Personal Data:
- Publicly available information;
- De Identified or aggregated data; or
- Information otherwise excluded from the scope of US Privacy Law.
This Privacy Notice provides the following information to US residents:
- Categories of Personal Data we collect;
- Purposes for which we use Personal Data;
- Categories of Personal Data we share with third parties;
- Categories of third parties with which we share Personal Data; and
- How US residents can exercise their rights under US Privacy Law:
- The rights to access, correct, or delete Personal Data;
- The right to obtain a portable copy of Personal Data;
- The right to limit the use of sensitive Personal Data in certain circumstances;
- The rights to opt out of targeted advertising, sales of Personal Data, or profiling; and
- The right to appeal our decisions about your requests.
Information We Collect
We may collect a variety of information about you or your devices from various sources. This section describes that information in general terms. You can find a more detailed category-by-category breakdown of the information we collect in the Categories of Non-Sensitive Personal Data and the Categories of Sensitive Personal Data sections below.
Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your Username, Phone Number, Mailing Address, and Email. We may also collect certain demographic information when you register for our Services, including your Age and Gender.
Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, or similar information.
Usage Information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes information such as crash reports, session lengths and times, the pages or other content you view, and any searches you conduct on our site.
Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits.
De-Identified Data
We may use de-identified personal data to accomplish the contracted services requested by our clients and to conduct internal research and development to improve our services. We may use de-identified data in AI/ML systems to accomplish these purposes. De-identified data is information that can no longer be linked to a particular individual or household. CC-1 is committed to maintaining this data in de-identified form as necessary to protect client privacy. Employees are instructed not to attempt to use de-identified data to associate this data with, or infer characteristics about, a particular individual. We require any Processors of de-identified data to similarly comply with these requirements. We only share de-identified data as permitted by law and only under the conditions described in this paragraph.
Categories of Non-Sensitive Personal Data We Collect
The table below outlines the non-sensitive categories of Personal Data CC1 collects about US residents, what we use that data for, and whether and how it is shared with third parties.
We collect Non-Sensitive Personal Data:
- Directly from our users
| Category: Identifiers | |
| Examples and Purpose for Collection | Identifiers may contain the following: Name, address, email address, telephone number, social security number, driver’s license number, date of birth, Cookie IDs, and mobile advertising IDs.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Identifiers to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Personal Characteristics | |
| Examples and Purpose for Collection | Personal Characteristics may contain the following: Age, gender, veteran status, disability status, height, weight, etc.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Personal Characteristics to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Commercial Data | |
| Examples and Purpose for Collection | Commercial Data may contain the following: Statements from clients regarding ownership of assets and income.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Commercial Data to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Internet/Electronic Activity | |
| Examples and Purpose for Collection | Internet/Electronic Activity may contain the following: cookie ID, device ID.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Internet/Electronic Activity to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Imprecise Geolocational Data | |
| Examples and Purpose for Collection | Imprecise Geolocational Data may contain the following: IP addresses.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Imprecise Geolocational Data to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Sensory Data | |
| Examples and Purpose for Collection | Sensory Data may contain the following: call recordings.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Sensory Data to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Professional Data | |
| Examples and Purpose for Collection | Professional Data may contain the following: employment history, such as current salary, jobs held, job certifications or qualifications.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Professional Data to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Educational Data | |
| Examples and Purpose for Collection | Educational Data may contain the following: client statements as to educational history.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Educational Data to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
Categories of Sensitive Personal Data We Collect
The table below outlines the categories of Sensitive Personal Data CC1 collects about US residents, what we use that data for, and whether and how it is shared with third parties. CC1 obtains affirmative consent from US residents to process Sensitive Personal Data to the extent required by US Privacy Law. US residents that have given CC1 consent to process their Sensitive Personal Data may withdraw that consent by emailing info@contact-center1.com with the subject line “Privacy Rights Request” or calling our toll-free number at 1.385.438.9302 (Verification of identity is required).
We collect Sensitive Personal Data:
- Directly from our users
- From the Veterans Administration with consent of the veteran
| Category: Government ID Data | |
| Examples and Purpose for Collection | Government ID Data may contain the following: race and health data.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Government ID Data to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Health Data | |
| Examples and Purpose for Collection | Health Data may contain the following: diagnosis, test results, family history, and treatment.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Health Data to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
| Category: Sensitive Category Data | |
| Examples and Purpose for Collection | Sensitive Category Data may contain the following: race and health data.
Providing contracted services and conducting internal research and development to improve these services. |
| Profiling | We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects. |
| Targeted Advertising | We do not engage in targeted advertising or share this information for targeted advertising purposes |
| Sale | We do not sell this information to third parties |
| Other Disclosures | We may share this information with Processors. We share Sensitive Category Data to provide the contracted services, to enable our processors to provide customer service on our behalf, to debug our products and identify errors that may impair functionality, to conduct research and development to improve our existing services. |
| Retention Period | We retain client data until a user deletes their account or after an account has been dormant for six years. |
How We Use the Information We Collect
In addition to the purposes listed above, we may use the information we collect:
- To provide, maintain, improve, and enhance our Services
- To understand and analyze how you use our Services and develop new products, services, features, and functionality
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support
- For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you
- To detect and prevent fraud, and respond to trust and safety issues that may arise
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
- For other purposes for which we provide specific notice at the time the information is collected
How We Share the Information We Collect
We share Personal Data with the following categories of third parties:
VA Accredited Attorneys and Representatives. With your express consent, we will share your data with your chosen VA accredited attorney or representative.
Processors. We may share any information we collect with processors retained in connection with the provision of our Services. These companies are only permitted to use this information on our behalf and according to our instructions, which include the same rights and protections of your data as we describe herein. Our processors, or any other third parties, are not permitted to use or disclose your information for their own purposes or may not disclose without your consent, except as required by law.
Our Advertising and Analytics Partners. We use analytics services to collect and process certain analytics data, as detailed below. We also work with third-party services to conduct advertising via cookies. These third parties may also collect information about your use of other websites, apps, and online resources. These partners include:
- Google – We may use Google’s services to collect and process analytics data about how our Users use our Services and to place ads that we think may interest our Users and potential users.
- For more information, see Google’s Privacy & Terms
- Meta – We may use Meta’s services to place ads that we think may interest our users and potential users across Meta’s various websites, such as Facebook and Instagram.
- For more information, see Meta’s Data Policy and Privacy Center.
- LinkedIn – We use LinkedIn’s services to place ads that we think may interest our users and potential users, as well as to advertise openings to potential employees.
- For more information, see LinkedIn’s Privacy Policy and Cookie Policy.
- Microsoft – We use Microsoft’s services to place ads that we think may interest our users and potential users.
- For more information, see Microsoft’s Advertising Policies.
Please note that this list may be updated from time to time to provide you with the latest information. For more information about your choices regarding how these partners use your information, see the Your Choices section below.
We may also share your Personal Data with other parties for the following reasons:
As Required by Law. We may share your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. In particular, we may share relevant information with the appropriate third parties if you post any illegal, threatening, or objectionable content on or through our Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Notice. You will be notified of any such change by means of contact information you have provided or by posting on the CC1 website.
Consent. We may also share your information with your permission.
For more information on how we share the information we collect, see the Categories of Non-Sensitive and Sensitive Personal Data tables above. We do not sell Personal Data to anyone. Be aware that sharing personal data can have an impact on third parties not directly associated with the data. For example, if you share with us that you have a certain medical condition that is genetically inherited, in addition to sharing this information about yourself, you have also shared this information about your biological parents. Please be mindful of the interests of third parties when sharing this type of information.
Your Rights and Choices
Our Communications.
From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. Users may continue to receive administrative messages necessary to service User accounts after opting out of receiving promotional messages from us.
Cookies.
Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.
Our Partners.
You can learn more about Google’s privacy practices and your options about how they use your information on Google’s website. You can also install the Google Analytics Opt-out Browser Add-on. Meta, the parent company of Facebook, provides information about how it uses the information it collects through our Services in its Data Policy. You can also learn specifically about Facebook’s advertising practices on its website. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. You can visit those organizations’ websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at info@contact-center1.com.
Your Rights.
US residents have the following rights under US Privacy Law:
- The rights to access, correct, or delete Personal Data;
- The right to obtain a portable copy of Personal Data;
- The right to limit the use of Sensitive Personal Data in certain circumstances;
- The rights to opt out of targeted advertising, sales of personal data, or profiling;
- The right not to receive discriminatory treatment for exercising your privacy rights; and
- The right to appeal our decisions about your requests if you disagree with them.
Exercising Your Rights.
If you are a US resident, you can submit a request to exercise your personal data rights by emailing info@contact-center1.com with the subject line “Privacy Rights Request” or calling our toll-free number at 1.385.438.9302. (Verification of identity is required.) Please be aware that we do not accept or process rights requests submitted through other means.
To protect your privacy, we may need to authenticate your identity before we respond to your rights request. We will verify your identity by sending an email to your email address on file with a link to click. If you do not complete the verification process, we may be unable to process your request. Any information you provide to authenticate your identity will only be used to process your rights request and not for any other purpose.
We will respond to your rights request within 45 days (or within 15 days when required by US Privacy Law), and in certain cases we may inform you that we will need an additional 45 days to act on your request. If we suspect fraudulent or malicious activity on or from your account, we will delay acting on your request until we can appropriately verify your identity and the request as authentic. Also note that each of your rights are subject to certain exceptions that may permit or require us not to process your request.
We will delete all of your data in response to an authenticated request to do so within 45 days, or more quickly where required by law. If needed, we may inform you that and additional 45 days may be required, where permitted by law.
Authorized Agents.
You may designate an authorized agent to make a rights request on your behalf. Your authorized agent may submit such a request by using the method(s) described above. We may require verification of your authorized agent’s authority in addition to the information we require for verification of your identity.
Notice of Right to Opt-Out of Sale/Sharing for Targeted Advertising
US Privacy Law gives US residents the right to direct a business that “sells” their Personal Data or shares it for targeted advertising purposes to stop selling and/or sharing their Personal Data at any time. As used here, “selling” means exchanging Personal Data with a third party for money or anything of value, and targeted advertising is the practice of displaying advertisements to a person that are selected based on that person’s activities over time and across non-affiliated websites or applications. You can opt out of the sharing of your Personal Data for targeted advertising purposes by emailing info@contact-center1.com with the subject line “Privacy Rights Request” or calling our toll-free number at 1.385.438.9302. However, we do not sell or share personal data for targeted advertising. With your express consent and under your express direction, we will provide your data to your authorized representative. We may receive a reasonable fee for services we provide as a processor.
Notice of Right to Limit the Use of Sensitive Personal Data
You have the right to limit some uses of Sensitive Personal Data. In general, you may direct companies not to use your Sensitive Personal Data except as necessary to provide goods or services you have requested or to further certain other exempt purposes.
However, we only use Sensitive Personal Data for purposes that are exempt from this right, such as to provide you with goods or services you have requested, to detect and prevent security incidents, or verifying the quality of our goods and services. The full list of these exempt purposes is specified in California Code of Regulations, Title 11, Section 7027(m).
Children’s Data
We do not knowingly collect or use the Personal Data of children under 16. If you believe that we have collected the Personal Data of a child under 16, please contact us at info@contact-center1.com.
Third-Party Content
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. However, because no information system can be 100% secure, we cannot guarantee the absolute security of your information.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.
Changes to this Privacy Notice
We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you by posting a notification on our website. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.
Breach
In the event of a data breach, we will notify you and provide instructions for actions you should take, if any.
Contact Us
If you have any questions, comments, or concerns about our processing activities, please email us at info@contact-center1.com.
3115 N Wilke Road Unit R-112, Arlington Heights, IL 60004
Last updated: July 23, 2024